Whether you purchase a house or enter a competition, there is always some form of policy documentation that comes with it.
Our Academy is no different.
Unfortunately, too many people don't read the policy or agreements. They just check boxes to acknowledge them and, when something occurs (typically negative) within their membership, either the athlete or parent is quick to say they didn't know.
In this blog, I'll identify the three policies or agreements that our members get a 'shock' with as they didn't read them.
1 - Late Payment And Cancellation Fees
When you enter your credit/debit card details, the app offers you the opportunity to review the Ezypay terms and conditions. Not only this, we provide you with a more simplified policy/agreement to read.
This is the 6th policy/agreement that everyone must acknowledge when they purchase a membership.
If you don't have funds in the allocated account associated with the card, your bank tells Ezypay. Ezypay lets our system know and two things happen;
2 - Juniors/Pee Wees Non-Attendance Fee
These are our biggest training demographics,
We have capped our Juniors group to 60 athletes, and 40 Pee Wees. All classes are capped at 20 per class.
Some classes are high in demand, and there have been many situations where the athlete has not attended a class without cancellation.
The flow-on effect of this, means that a child that wanted to train doesn't get the opportunity, especially if they were 'waitlisted' for the class.
This policy/agreement is number seven.
The parent/guardian has up to an hour to cancel on the app.
If you can't do it via the app, either text, use messenger or call to let us know of the cancellation.
You also have two hours AFTER the class to let us know why your athlete wasn't in attendance.
If this doesn't happen, a $10 non-attendance fee is administered to the account.
3 - Pausing Memberships - Illness/Injury/Holiday
Everyone has the opportunity to pause their membership for two weeks.
Should you require more time, each week to suspend the membership is $10.
If the athlete has suffered an injury that prolongs them from training and they have a doctors certificate, we will suspend the membership for the period defined by the doctor at no cost.
Injuries suffered on the mat must be reported to the coaching staff that session. The membership will be placed on hold when the athlete provides medical documentation.
If it is clear that an injury has occurred and the coach is in attendance, the membership will be placed on hold until such time as the athlete is ready to recommence training.
If you have any questions, please don't hesitate to contact us or head to your profile in the menu option of the app and look for policies and agreements.
Our blog page is used to give you an opportunity to gain an understanding of the training that is conducted with our Academy.